Why Live Chat?

It is estimated that over 90% of website visitors leave anonymously within 2 minutes of entering a web site. If live chat could engage with 10% to 15% more of these lost opportunities, what value would that bring to your business?

Live chat on websites is fast growing in popularity with online customers. Why? Because it provides the same effect as walking into a retail store and having a staff member greet you.

Now, instead of waiting for a visitor to click on a button and ask for help, our Web Receptionists detect the visitor's presence on your website and initiate a live conversation.(Click Life Cycle)

Here are some bottom line advantages of live chat:

• Decrease Customer Support Costs

  Live chat reduces inbound phone calls and e-mail volume. The cost of answering a phone call versus live chat online is significantly lower. And, because of the gap in response times on e-mail inquiries, live chat satisfies the immediate need for real time answers.

• Capture More Leads

  Proactive chat connects to potential customers before they leave your website. Solid marketing efforts produce the visits to your website, but unless you capture the visitor information, those visits are only a "hit" count on your web analytics report.

• Build Customer Confidence

  Be there for your customers and answer their questions instantly. Customer perception plays a key role in sales. Attaching your business niche expertise along with advanced web tools to your online marketing affects the position of your brand and its credibility.

CHAT: Answer Questions > Build Trust > Increase Sales